@font-face{font-family:Source Sans;src:url('/assets/fonts/source-sans-3-latin.woff2') format('woff2');font-weight:200 900;font-display:swap}
:root{color-scheme:dark;--bg:#0c1217;--panel:#151f27;--surface:#0f171e;--text:#edf3f7;--muted:#aabac7;--line:#33414c;--accent:#00c2c3;--ink:#002d31;--error:#ffaaaa}
html[data-theme=light]{color-scheme:light;--bg:#f1f5f7;--panel:#fff;--surface:#f4f7f8;--text:#192f3b;--muted:#516778;--line:#ced9df;--accent:#007b80;--ink:#fff;--error:#ae253a}
*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--text);font:16px/1.5 'Source Sans',system-ui,sans-serif}a{color:inherit;text-underline-offset:4px}button,input,select,textarea{font:inherit}button,a,input,select,textarea{-webkit-tap-highlight-color:transparent}button{cursor:pointer}button:disabled{cursor:wait;opacity:.55}button:focus-visible,a:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible{outline:3px solid var(--accent);outline-offset:3px}[hidden]{display:none!important}.skip-link{position:fixed;left:12px;top:-100px;background:var(--panel);z-index:20;padding:12px}.skip-link:focus{top:12px}.topbar{padding:22px max(24px,calc((100vw - 1440px)/2));border-bottom:1px solid var(--line);display:flex;justify-content:space-between;align-items:center;gap:24px}.brand{display:flex;align-items:center;gap:20px;text-decoration:none}.brand img{width:200px;height:55px;object-fit:contain}.brand span{font-size:11px;font-weight:700;letter-spacing:.1em;color:var(--muted);border-left:1px solid var(--line);padding-left:20px}.topbar nav{display:flex;align-items:center;gap:24px;font-size:14px}.topbar nav a{text-decoration:none}.topbar button,.text-button{border:0;background:none;color:var(--accent);padding:8px 0}.topbar button{color:var(--text)}main{max-width:1440px;margin:auto;padding:54px 28px 60px}.page-heading{display:flex;align-items:center;justify-content:space-between;gap:24px;margin-bottom:30px}h1{font-size:clamp(30px,4vw,46px);line-height:1.1;letter-spacing:-.035em;margin:6px 0 12px}h2{font-size:24px;line-height:1.2;letter-spacing:-.02em;margin:0 0 12px}.eyebrow{font-size:11px;font-weight:750;letter-spacing:.12em;color:var(--accent);margin:0 0 12px}.muted{color:var(--muted);font-size:14px}.panel{border:1px solid var(--line);border-radius:20px;background:var(--panel)}.login{max-width:540px;margin:22px auto 80px;padding:36px}.login form{display:grid;gap:18px;margin:26px 0}.login>a{font-size:14px;color:var(--muted)}label{display:grid;gap:8px;font-size:14px;font-weight:650}input,select,textarea{background:var(--surface);border:1px solid var(--line);border-radius:10px;color:var(--text);padding:12px 14px;width:100%;min-height:46px}textarea{resize:vertical;line-height:1.6}.primary,.secondary{border-radius:10px;padding:11px 18px;min-height:44px;font-size:14px;font-weight:700}.primary{background:var(--accent);color:var(--ink);border:1px solid var(--accent)}.secondary{background:var(--surface);border:1px solid var(--line);color:var(--text)}.full{width:100%}.stats{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:28px}.stats>div{background:var(--panel);border:1px solid var(--line);border-radius:14px;padding:18px 24px}.stats span{display:block;color:var(--muted);font-size:14px}.stats strong{font-size:32px;line-height:1.4}.workspace{display:grid;grid-template-columns:360px minmax(0,1fr);gap:24px;align-items:start}.ticket-list-panel{padding:22px}.list-heading{display:flex;justify-content:space-between;align-items:start}.filters{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:8px 0 20px}.filters select{font-size:13px;padding:10px 8px}.ticket-card{display:block;text-align:left;width:100%;background:var(--surface);color:var(--text);border:1px solid var(--line);border-radius:12px;padding:16px;margin-bottom:10px}.ticket-card:hover,.ticket-card[aria-pressed=true]{border-color:var(--accent)}.ticket-card strong{display:block;font-size:16px;line-height:1.3;margin:7px 0;overflow-wrap:anywhere}.ticket-card .ticket-meta{font-size:12px;color:var(--muted);display:flex;flex-wrap:wrap;gap:6px 12px}.badge{display:inline-block;font-size:11px;font-weight:750;padding:4px 8px;background:var(--surface);border:1px solid var(--line);border-radius:6px;white-space:nowrap}.badge.awaiting_support{color:var(--accent)}.badge.complaint{color:#efc28c;border-color:#755734}.badge.resolved{color:var(--muted)}.conversation-panel{padding:30px;min-height:560px;min-width:0}.empty-conversation{max-width:360px;margin:100px auto;text-align:center;color:var(--muted)}.empty-conversation>span{color:var(--accent);font-size:42px}.empty-conversation h2{color:var(--text)}.conversation-heading{display:flex;gap:18px;align-items:start;justify-content:space-between}.conversation-heading h2{overflow-wrap:anywhere}.customer-details{display:grid;grid-template-columns:125px minmax(0,1fr);font-size:14px;gap:7px 18px;padding:18px 0;border-bottom:1px solid var(--line)}dt{color:var(--muted)}dd{margin:0;overflow-wrap:anywhere}.conversation-tools{display:flex;align-items:center;justify-content:space-between;gap:12px;margin-bottom:20px}.messages{display:grid;gap:18px;margin:22px 0 30px}.message{padding:18px;background:var(--surface);border:1px solid var(--line);border-radius:12px;overflow-wrap:anywhere}.message.support{border-left:3px solid var(--accent);background:color-mix(in srgb,var(--accent) 5%,var(--surface))}.message-header{display:flex;gap:14px;align-items:center;justify-content:space-between;font-size:13px}.message-header time{font-size:12px;color:var(--muted)}.message-body{white-space:pre-wrap;line-height:1.65;margin:12px 0 0}.reply-note{font-size:13px;color:var(--muted);margin:10px 0 16px}.reply-actions{display:flex;justify-content:space-between;align-items:center;gap:16px}.feedback{font-size:14px;white-space:pre-wrap;overflow-wrap:anywhere}.feedback:empty{display:none}.error{color:var(--error)}footer{border-top:1px solid var(--line);padding:24px;text-align:center;color:var(--muted);font-size:13px}
.skip-link{visibility:hidden}.skip-link:focus{visibility:visible}
@media(max-width:980px){.brand span{display:none}.workspace{grid-template-columns:300px minmax(0,1fr);gap:16px}.conversation-panel{padding:22px}.conversation-heading{display:block}.conversation-heading>.badge{margin:0 0 10px}.filters{grid-template-columns:1fr}.topbar nav{gap:14px}.topbar nav a{font-size:13px}}
@media(max-width:700px){.topbar{padding:12px 18px;flex-wrap:wrap;gap:8px}.brand img{width:170px;height:42px}.topbar nav{width:100%;justify-content:space-between;gap:8px}.topbar nav a{font-size:12px}main{padding:30px 16px}.page-heading{align-items:start;gap:12px}.page-heading>.secondary{font-size:12px;padding:8px 12px;white-space:nowrap}.stats{gap:8px}.stats>div{padding:12px}.stats span{font-size:12px}.stats strong{font-size:26px}.workspace{grid-template-columns:1fr}.filters{grid-template-columns:1fr 1fr}.ticket-list-panel{padding:18px}.conversation-panel{padding:20px}.customer-details{grid-template-columns:90px minmax(0,1fr);gap:8px}.conversation-tools{flex-wrap:wrap}.message-header{align-items:start;flex-direction:column;gap:3px}.login{padding:24px}.empty-conversation{margin:65px auto}.conversation-panel{min-height:0}}